315 W Oak Ave, Jonesboro, AR 72401 | 870-935-5133
Library Mission Statement
Our mission is to meet the evolving information needs of our community through opportunities to learn and explore.
- Code of Conduct
- Collection Development Policy
- Donations Policy
- Exhibits and Displays Policy
- Computer & Internet Access Policy
- Lending Policy
- Library Board Meetings Policy
- Library Card Eligibility and Cardholder Responsibilities
- Material Reconsideration Policy
- Material Reconsideration Form (Download Word Doc \ PDF)
- Media Policy
- Meeting Room Policy
- Pandemic Policy
- Patron Confidentiality Policy
- Public Notices Policy
Code of Conduct
Adopted February 2015
Revised September 2017
Revised September 2019
Next review scheduled for September 2021
The library strives to maintain a safe and comfortable environment for its patrons, volunteers, and staff members while also protecting library property. This policy outlines rules and expected behaviors for those using the library.
- Refrain from any behavior that disrupts others, including making loud noises, inappropriate language, and blocking aisles.
- Keep food away from library materials and equipment and use a lid for all beverages.
- Use library facilities, furniture, equipment, and materials appropriately.
- Do not run inside, climb, or roughhouse.
- Wear a shirt and shoes.
- Adhere to community standards of hygiene, including personal smell and cleanliness.
- Stay out of areas marked “Staff Only.”
- Keep pets and animals outside unless they are ADA-allowed service animals.
- Do not use tobacco products, including cigarettes, e-cigarettes, and smokeless tobacco anywhere on library grounds.
- Dispose of all litter, including cigarette butts and pet waste, in appropriate receptacles.
- Do not skateboard anywhere on library grounds.
- Provide supervision for children—those under age 8 must be accompanied at all times by someone 14 or older, even in the Children’s Library.
- Pick up children before the library closes.
- Do not solicit goods or services on library grounds.
- Abide by all library policies.
Those who violate any of the above rules or otherwise disrupt the library will be asked by a staff member to correct the behavior and, if necessary, leave library grounds. Failure to comply with such a request will result in law enforcement being called and potential suspension of library services. Repeat offenders may be temporarily or permanently banned from library grounds.
The following behaviors will not be tolerated at the library:
- Bringing alcohol, illegal drugs, or drug paraphernalia onto library grounds.
- Selling, using, or being under the influence of alcohol or illegal drugs.
- Possessing a firearm or other weapon on library property (as per Arkansas Code §5-73-122).
- Physically and/or verbally harassing or threatening other patrons, volunteers, or staff members.
- Indecent exposure.
- Inappropriate physical acts.
- Assault or fighting.
- Defacing or stealing any property belonging to the library or another person.
- Any other behavior that violates Federal, State, or local law.
Staff members will immediately call law enforcement to deal with any person found engaging in the above behaviors. Infractions may result in temporary or permanent banishment from library grounds.
Collection Development Policy
Adopted October 2015
Reviewed October 2019
Next review scheduled for October 2023
The library aims to provide all individuals in the community with carefully selected books and other materials to aid in the pursuit of education, information, research, and entertainment.
Because of the volume of publishing, as well as the limitations of budget and space, the library must have a selection policy with which to meet community interests and needs. This policy is used by the library staff in the selection of materials and also serves to acquaint the general public with the principles of selection. The collection development policy ensures that, over time, the library’s collection will reflect the needs and interests of the community.
Inherent in this Collection Development Policy is an appreciation for each patron of the library. The library provides materials to support each patron’s individual pursuits and does not place a value on one customer’s needs or preferences over another’s. The library upholds the right of the individual to access information, even though the content may be controversial, unorthodox, or unacceptable to others.
Responsibility for Selection
The ultimate responsibility for selection of library materials rests with the library director who operates within the framework of the policies determined by the Board of Trustees. This responsibility may be shared with other members of the library staff; however, because the director must be available to answer to the board and the general public for actual selections made, the director has the authority to reject or select any item contrary to the recommendations of the staff.
Criteria for Selection
Criteria for Selection
- The main points considered in the selection of materials are:
- Relevance to interests and needs of the community
- Extent of publicity, critical review, and current or anticipated demand
- Current or historical significance of the author or subject
- Local significance of the author or subject
- Relevance to the existing collection’s strengths and weaknesses
- Suitability of format to library circulation and use
- Date of publication
- Price, availability, and library materials budget
- Reviews are a major source of information about new materials. The primary sources of reviews for adult print materials are:
- Ingram’s Advance catalog
- Kirkus Reviews
- Library Journal
- The New York Times best seller lists
- Amazon.com’s best seller lists
The primary sources of reviews for children’s/YA materials are:
- Ingram’s Advance catalog
- The Horn Book
- School Library Journal
- Kirkus Reviews
- Amazon.com’s best seller lists
- Ingram best seller lists
- Various lists produced by reputable professional organizations, such as the American Library Association and its member divisions, including YALSA
The primary sources of reviews for audiovisual and electronic materials are:
- Library Journal
- AudioFile Magazine
- Bookmarks Magazine
- Video Librarian
- Midwest Tape
The primary sources of reviews for databases are:
- Library Journal
- The American Library Association website
- The lack of a review or an unfavorable review shall not be the sole reason for rejecting a title which is in demand. Consideration will be given to requests from library patrons and books discussed on public media. The acquisition of such materials is left to the discretion of collection development staff, who will consider factors such as publication thresholds and volume of patron requests.
Because of limited budget and space, the library cannot provide all requested materials. Therefore, interlibrary loan will be used to obtain adult print materials from other libraries that are beyond the scope of this library's collection. In return for using loaned materials to satisfy the needs of our patrons, the library lends its adult nonfiction print materials to other libraries through the same interlibrary loan network. For more information about policies governing interlibrary loans, see the Lending Policy.
Gifts and Donations
The library accepts gifts of books and other materials with the understanding that they will be added to the collection only if appropriate and needed. If they are not needed because of duplication, condition, or dated information, collection development staff will either donate the materials to the Friends of the Library Book Shop, redistribute the materials to needy organizations within the community, or discard of the materials as staff members sees fit. For more information about material donations, including memorials, see the Donations Policy.
The Arkansas and Genealogy Collections are made up of printed materials, microfilm, electronic resources, and online databases. Space and funding for these collections are limited.
One copy of all titles deemed to be pertaining to Arkansas history, culture, and/or government will be purchased and placed in the Arkansas History and Genealogy Collection. This includes, but is not limited to: cemetery, deed, marriage, court records, and family histories. Acquisition of titles written by state and local authors will be determined based on book reviews, popularity of writers, or relevance to the special collection.
The primary level of collecting non-Arkansas titles (in no particular order of importance) shall follow the pattern of U.S. migration westward through Arkansas, this being: Tennessee, Kentucky, Missouri, North, and South Carolina and Virginia.
The secondary level of collecting non-Arkansas titles (in no particular order of importance) shall be: Mississippi, Alabama, Georgia, Louisiana, Texas, New Jersey, Pennsylvania, Ohio, Indiana, Illinois and Maryland.
Any states not covered in the previous levels should be considered only if other levels have been exhausted or special circumstances present themselves.
The library will also purchase genealogy handbooks, indexes, supplements and source books which are not specific to any state.
The Genealogy Advisory Committee, made up of members of the local genealogy society, historical society, lineage organizations, and library staff, will review vendor catalogs for materials to purchase. Materials will include, but not be limited to, specific events or activities, specific ethnic heritages, immigration records, Revolutionary and/or Civil War Pension Records, etc.
Timeline: Digital Photos Project
The purpose of Timeline is to showcase the photographic history of Jonesboro and Craighead County through an online database. In the future, the scope of this project will broaden to include additional communities, cities, and counties in our region.
Residents, organizations, societies, and businesses are encouraged to share their historic photographs with the library. Pictures are scanned and saved online; participants are interviewed to provide description data for each database entry. Original photographs are given back to the owner unless donated to the library.
An up-to-date, attractive, and useful collection is maintained through a continual withdrawal and replacement process. Replacement of library materials is dependent upon current demand, usefulness, and availability of newer editions. This ongoing process of weeding is the responsibility of collection development staff members. In a similar fashion to donated materials, withdrawn materials will be discarded, redistributed, or donated to the Friends of the Library Book Shop as the collection development staff sees fit.
The Craighead County Jonesboro Public Library relies on the CREW (Continuous Review, Evaluation, and Weeding) Method when weeding the collection. This methodology evaluates specific criteria, including usage, age, and relevancy of materials to decide which materials to keep in the collection and which materials to withdraw or relocate.
Reconsideration Policy for Challenged Materials
The Craighead County Jonesboro Public Library recognizes that some materials are controversial and that any given item may offend some patrons. Selection of materials will not be made on the basis of anticipated approval or disapproval, but solely on the basis of the principles stated in this policy.
Responsibility for the reading of children rests with their parents or legal guardians. Selection of library materials will not be inhibited by the possibility that materials may come into the possession of children.
Library materials will not be marked or identified to show approval or disapproval of their contents, and no library material will be sequestered except to protect it from damage or theft.
Although materials are carefully selected, there may arise differences of opinion regarding suitable materials. Patrons requesting that materials be withdrawn from or restricted within the collection should follow the steps outlined in the Material Reconsideration Policy.
Donations PolicyAdopted May 1992
Revised February 2019 Next review scheduled for February 2023
The library welcomes all donations and would like to recognize gifts with appropriate acknowledgement. This policy provides guidance for those wishing to make a financial or material donation to the library and outlines the library’s responsibilities in receiving gifts.
The library greatly appreciates any monetary donation from individuals or organizations in our community and will use all donation funds to support library programs and services to the public. If a donor wishes to earmark funds for certain materials or projects, the library will honor those requests when possible.
Some donors are entitled to formal recognition by the library depending on the size of their gift. The library will maintain a Benefactors’ Wall to display name plaques in honor of those who give $1,000 or more. The guidelines also suggest the following additional recognition:
- A donation of $2,500 will be recognized by naming a range of shelving after the donor.
- A donation of $5,000 will be recognized by naming a collection after the donor (including bookplates for each item in the collection).
- A donation of $10,000-$49,999 will be recognized by using the funds to create or refurbish an area of the library (including furniture and/or equipment and associated library materials) that will be named after the donor.
- A donation of $50,000-$99,999 will be recognized by using the funds to create or refurbish a major service area of the library (including furniture and/or equipment and associated library materials) that will be named after the donor.
- A donation of $100,000 or more might include naming one of the library’s meeting rooms after the donor, naming a library facility after the donor, or using the funds to complete a special project at the behest of the donor.
The library will accept all donations of books and other library materials, whether used or new. Those interested in making a material donation can bring these items to the circulation desk of the library. Staff will assess items according to our existing Collection Development Policy for inclusion in the library’s regular collection. Items that cannot be added to the collection will be given to the Friends of the Library book shop, whose proceeds benefit library programs and services. The library will provide a tax receipt for any material donations verifying the number of items received, but cannot attest to the value of any material donation.
Those wishing to make a donation of equipment, furniture, or artwork to the library should speak with the director to determine whether or not such items are needed and fit with the library’s existing mission and aesthetic. Any of these donations which are accepted by the library will be labeled with a plaque recognizing the donor. Gifts of equipment, furniture, or artwork become the property of the library, who will determine the location and retention of the donation; however, the library will make a good faith effort to honor the wishes of the donor in these matters. The library cannot accept temporary or permanent loans of equipment, furniture, or artwork. In the case that the library wishes to relinquish a previous donation, the library may, at the discretion of the director, make an attempt to contact the original donor to ask if they would like the item(s) returned.
Those wishing to make a material donation in honor of another person may make a donation to the memorial book fund. The library will make every effort to purchase specifically requested titles or types of books based on availability and will place bookplates in the material. The library maintains a permanent and publicly accessible record of all memorial gifts that lists the person honored, the library materials donated in their name, and the donor’s name.
Exhibits and Display Policy
Adopted August 2000
Revised February 2021
Next review scheduled for February 2023
The library welcomes the opportunity to invite outside groups and individuals to use library space for exhibits. The library utilizes material displays to further its goals of meeting the evolving information needs of our community through opportunities to learn and explore. This policy provides rules about displays for library and public use.
Artistic and/or Educational Displays by the Public
The library maintains dedicated areas for individuals or organizations to display artistic, civic, cultural, educational, or recreational exhibits. Those interested in setting up a display should contact the library to speak with the staff member responsible for managing the exhibit calendar. The following guidelines govern the use of the display spaces:
- Regular display areas include a wall space for art exhibits.
- The library reserves the right to set procedures regarding the frequency, length, and scheduling of displays and exhibits.
- The library is not responsible for the arrangement, care, supervision, or dismantling of displays.
- All displays are exhibited at the risk of the sponsoring individual or organization.
- The library does not provide storage for display items not currently on exhibit.
- Permission to set up a display or exhibit does not constitute an endorsement from the library, its staff, or board of trustees of the content of the display or exhibit; beliefs, positions, or actions of those creating the display; or of the views expressed in materials on display.
- The library has, in the past, had educational displays elsewhere in the library for longer periods of time than usually allowed; any group wishing to have such an exhibit may contact the library about special arrangements.
Material Displays by the Library
The library displays materials to showcase the library’s collection on a given topic. The library’s goal in preparing these displays is to encourage patrons to check items out. The library will:
- Maintain an ongoing calendar on our website of all planned displays; all displays must be approved by the Library Director or designee.
- Exhibit material lists for easy, juvenile, and teen materials on various themes and topics.
- These lists will be updated regularly and available in print or online.
- Material displays will have specific locations:
- Adult area: Themed displays will be in one designated area only.
- Teen area: Themed displays will be in one designated area only; thematic material lists will be displayed in a rack.
- Children’s Library (Mini kids (Board books) and Easy (Picture books) sections): There will be no themed displays.
- Easy Readers, Juvenile, Parent/Teacher, Juvenile Graphic Novel sections: Themed displays in a designated area only; thematic material lists for all of the above sections displayed in a rack in the Parent/Teacher area.
- Receive display suggestions from the public for our adult display space.
The library retains the right to adjust its display schedule and may occasionally add a display for major events. These added displays would be up for at least one week but not more than one month and would be limited to major events that could not be planned in advance. Display and material list locations may be moved in the event that the library moves its furniture or alters the collection location(s). Public display suggestions must include a topic or theme, a reason for why the display should be placed in the library, an explanation on how the display would create more foot traffic and increase the circulation of library materials, and how the individual or group would like to be credited for suggesting the display.
Computer and Internet Access Policy
Adopted August 2001
Revised September 2017
Revised September 2019
Next review scheduled for September 2021
As part of our mission to meet the information needs of our community, the library offers free internet access to the general public. This policy describes the rights and responsibilities of both the library and its patrons in providing access to and using the internet.
- The library will provide access to the internet through public use terminals and an open wireless network.
- The library will provide Business Computers with an extended use period for banking, job applications, genealogy research, and other in-depth research.
- The library uses filtering software to block pornographic content and other sites that pose a threat to the network.
- The library will make a good faith effort to protect the privacy of Internet users by not storing passwords, browsing history, or downloaded materials on public use terminals and not keeping information about computer sessions beyond a 24-hour period.
- The library will set rules for public use terminals regarding session time limits, session order, etc. in order to provide fair and equal access to all users.
- Library staff will assist patrons with Internet use as time permits, but cannot offer on-demand personal instruction on computer use.
- This policy will be posted at each public use terminal and made available on the library’s website.
- The library board, library employees, and local government are not liable for any damages resulting from an individual’s use of the library’s network.
- In accordance with the First Amendment and American Library Association policy, the library does not disclose information to any third party about a patron’s computer access or use without a properly executed court order. A detailed explanation of cardholder rights and library responsibilities regarding privacy can be found in the Patron Confidentiality Policy.
- Patrons under the age of 13 are not permitted in the adult computing area. Patrons over the age of 13 are not permitted in the children’s computing area unless accompanying a child under the age of 13. Only patrons ages 13-17 are permitted in the teen computing area.
- Patrons are encouraged to use their library cards to log in to the public use terminals. If a patron 13 years of age or older does not have a library card and would like to use a public use terminal, the library will provide a visitor’s pass, which can be obtained from a service desk. If a child under the age of 13 does not have their library card, a visitor’s pass will be given only if library staff is given permission by the accompanying adult.
- Adult library users access the Internet at their own discretion. The library cannot be held responsible for the vast array of information available on the Internet and cannot protect people from content that is inaccurate, biased, or objectionable.
- Patrons acknowledge that the library cannot protect information sent to third parties through the Internet, cannot retrieve user passwords, and cannot store downloaded materials.
- Those using the Internet at the library are ultimately responsible for protecting their private data; patrons should use good judgment when accessing and posting personal information and should log out of any personal accounts before ending a computer session.
- Patrons understand that they are not allowed to install software on public use terminals in order to protect the library network from potential threats.
- Patrons will recognize that they are using computers in a public space and agree to conduct themselves according to the Code of Conduct.
- If an individual’s Internet use results in disruption of library services, or if patron behavior when using computer resources becomes inappropriate for a library setting, the library reserves the right to end the session and ask patrons to leave the computer area.
- Viewing visually obscene materials on the computer is considered inappropriate behavior. The library and its employees have the right to suspend an individual’s Internet access for such behavior.
- The first offense will result in a one-month computer ban.
- A second offense will result in a one-year computer ban.
- A third offense will result in a permanent loss of computer and Internet services.
- Those using the Internet at the library agree to comply with all federal, state, and local laws, including (but not limited to):
- Laws governing the viewing, transmission, or distribution of child pornography
- Laws governing file sharing and copyright violations
Internet Access for Minors
- Though children are allowed to access the Internet at the library, we do acknowledge that the Internet does contain material that is inappropriate for viewing by children.
- Library staff cannot provide monitoring and supervision of children's use of the Internet. As with other library materials, restriction of a child's access to the Internet is ultimately the responsibility of the parent/legal guardian.
Adopted September 2015
Reviewed February 2018
Reviewed May 2020
Next review scheduled for March 2022
A foundational purpose of the library is to make reading and other materials available for cardholders in a fair and equal manner. This policy sets the guidelines for patrons in borrowing library materials, outlines the procedures for checkouts, and lists the fees for overdue and lost items. Information about registering for a library card and a list of card types can be found in the Library Card Eligibility and Cardholder Responsibilities policy.
Using Library Cards
The cardholder must be present at check-out and in possession of a valid library card issued in the individual’s name in order to check out items. The library does not permit any patron, including family members and parents of minor children, to use another’s card to check out materials. Exceptions to this rule may be allowed for extenuating circumstances, provided the library has on file express written permission from the cardholder naming approved users. The library may require additional verification about the circumstance in order to make an exception.
Patrons can download a smartphone app for iPhone and Android devices which will allow them to store a digital version of their library card that may be presented in lieu of the physical one.
Library cards will be renewed on an annual basis in order to ensure that cards are active and that the library has up-to-date information on file. Patrons may renew in person or by phone. To renew over the phone, patrons must have a photo attached to their account; if no photo is available, they must come to the library to add a photo to their account. Online services cannot be accessed until the card is updated. The library does not provide any account information to patrons over the phone.
Patrons are responsible for all items checked out on their cards and should return their materials on or before the due date.
Patrons are also responsible for making sure the library has their current contact information on file, including current name, address, phone number, and email (optional).
In the case of a lost or stolen card, the patron should contact the library immediately in order to prevent misuse. Patrons will be responsible for purchasing a replacement card for any damaged, lost, or stolen cards.
Borrowing Library Materials
The library maintains collections of physical and digital materials, the management of which is outlined in the Collection Development Policy. All physical items in the library—with the exception of newspapers, new magazine issues, the Arkansas/Genealogy collection, and the professional development collection—are available for checkout to those who hold library cards in good standing. Policies governing the checkout procedures are listed below.
Those holding resident, A-State student, and non-resident (fee-based) cards may have up to 20 items checked out at any given time. Maximum limits for certain item categories are as follows:
• Quick Pick Books 2
• Quick Pick DVDs 2
• New Fiction/Haworth Collection (new books) 8
• General Collection (all other books, including children’s and young adult books) 20
• DVDs 4
• CDs, Books on CD, and Playaways 8
• Magazines 8
• Interlibrary Loans (ILLs) 2
• Books in a Bag 1
◦ These kits contain multiple items that will fill up the card’s 20-item limit and are only available to licensed daycare workers and school teachers.
• E-Media from Axis 360 4
• E-Media from Overdrive/Libby 4
• Alzheimer’s Caregiver Kits 1
• Bookmobile DVDs 5
• Bookmobile General Collection 10
Gateway cardholders are subject to borrowing restrictions and may only have 4 items checked out at any given time. Of those, only 2 can be DVDs. Gateway cardholders cannot check out any Quick Picks, Books in a Bag, Bookmobile items, or Alzheimer’s Caregiver Kits. Group cardholders may check out additional items based on their needs and at the library’s discretion, provided the extra materials are from the General Collection.
Depending on the type of item, loan periods for library materials are as follows:
• New Fiction/Haworth Collection (new books) 2 weeks
• General Collection (all other books, including children’s and young adult books) 4 weeks
• Quick Pick Books 1 week
• DVDs 1 week
• Quick Pick DVDs 3 days
• CDs, Books on CD, and Playaways 2 weeks
• Magazines 2 weeks
• Interlibrary Loans (ILLs) 2 weeks
• Books in a Bag 2 weeks
• E-Media 2 weeks
• Alzheimer’s Caregiver Kits 2 weeks
• Bookmobile items 4 weeks
Any borrowed items, with the exceptions of Quick Pick Books/DVDS and Interlibrary Loans (ILLs), may be renewed one time, provided that item is not on hold for another person. Renewal terms for Bookmobile items? Patrons can request a renewal in person, by phone, or by accessing their library account online at www.libraryinjonesboro.org. In the case of General Collection books, the due date will be extended 2 weeks; all other item types will be granted a full additional loan period. DVDs are eligible for renewal 3 days before their loan period expires, and all other materials are eligible for renewal 7 days before their due date.
Patrons may request items from the library catalog to be reserved for pick up when they become available. Guidelines for the holds system are as follows:
• Items are shared between the branches of the Crowley’s Ridge Regional Library system; patrons must indicate their desired pickup location when placing the hold.
• Holds can be placed in person, by phone, or through the library’s online catalog system.
• Holds cannot be placed on Bookmobile items.
• Patrons may put an item on hold from one of our branches to be picked up on the Bookmobile.
• Patrons may have up to 5 items on hold at any time.
• The library will send notices about hold availability to the physical mailing address (default) or email (opt-in) listed on the cardholder’s account.
• The library will hold items for 7 days before the hold is cancelled.
• The holds system works on a first-come, first-served basis in which holds are processed in the order they are received; under no circumstances will anyone be permitted to skip or otherwise subvert the waiting list for an item.
• The library does not permit anyone besides the cardholder for whom items are held to pick up these materials, unless the person retrieving the held items is able to do the following:
◦ Present the card under which the items are being held.
◦ Present the hold notice.
◦ Tell library staff the titles of the materials being held.
Interlibrary Loans (ILLs)
In addition to the regular collection, the library maintains a lending relationship with other libraries in order to borrow books that would otherwise be unavailable to patrons. The library provides this service at no cost to the patron according to the following guidelines:
• Gateway, A-State Student, Group, or Non-Resident cards are not eligible for ILL services.
• The library will not borrow children’s, teens, or audiovisual material for patrons.
• ILL requests are fulfilled according to the policies of the lending library.
• Patrons may have up to 2 ILLs checked out at a time.
• ILLs are not eligible for renewals or holds by other patrons.
• ILLs are subject to the same late fees as General Collection materials.
• In the case that an ILL book is damaged or lost, the patron must pay the fee set by the lending library rather than the usual replacement fee.
• Patrons who have damaged ILL books, accrued repeated and excessive overdue fines for ILL books, or otherwise abuse the ILL system will have their ILL privileges revoked.
As the library’s collection is not owned by the library but held in stewardship for the public, the library strives to protect this collection and ensure that it is freely available to all. When items are kept past their due date, damaged, or lost, they are unavailable for others to use and the library must expend additional resources to replace them. To mitigate these costs and encourage patrons to return materials on time, the library will charge fees for damaged and lost items.
In order to assist patrons with returning materials, the library will provide ample notification about due dates and overdue items, including:
• Verbal confirmation of due dates at time of check out.
• Printed receipt with due dates at time of check out.
• Ability for patrons with valid library cards to sign in at any time to the online catalog system to see checked out items and their due dates.
• Courtesy email notifications of item due dates for those patrons who provide an email address.
• Notice of overdue materials 8 days after due date (1 day for Quick Picks).
After 15 days, overdue items will be considered lost and the patron will be sent a bill for a replacement fee (6 days for Quick Picks).
Patrons with items that are lost or never returned will be charged a replacement fee, which is determined by the cost to replace that specific item. Patrons with questions about their bills and the replacement fee amounts should visit the library to discuss the charges.
In the case that a previously lost book is located within 30 days of payment, the patron can present the receipt for a full refund of the replacement fee, provided that the item is in acceptable condition.
Patrons who return any item with damage beyond normal wear and tear will be charged a replacement fee according to the same rules outlined above. Damage includes, but is not limited to:
• Any water damage
• Dirt, food, or beverage staining
• Torn or damaged pages
• Missing pages or discs
• Crayon/pen markings
• Pet damage
• Damaged or scratched discs
Patrons who wish to inspect damaged items billed to them should visit the library as soon as possible. The library will hold damaged items for 30 days (unless the item’s condition presents a risk to the collection) after notifying the patron of the charges. A patron may choose to keep a damaged item after paying the full replacement fee for it.
Effective June 1, 2020 the Craighead County Jonesboro Public Library will not charge overdue fines. Past overdue fines will be forgiven. Items that are lost, destroyed, or not returned will result in a replacement fee for that item.
Additional fees not listed above include:
• Damaged or removed RFID tags $1.00
• Replacement library card $2.00
• Replacement cases for DVDs, Books on CD, Playaways, or CDs $5.00
• Damaged DVD, Books on CD, Playaway, or CD artwork $5.00
• Earbuds (for patrons to keep) $1.00
Fines and fees may be paid by cash, credit/debit card, or check at the library. They may also be paid with a credit/debit card through the library website.
Patrons who owe more than $3.99 in fines or fees must pay the entire balance before being allowed to check out any more digital or physical items. Individuals with excessive fines that they are not able to pay upfront can request to set up a payment plan, which will be administered at the discretion of the Circulation Manager. Provided they are making regular payments, those on a payment plan may continue to check out materials.
To protect patron confidentiality and pursuant to AR Code 13-2-705, library staff members will only discuss fees and fines with the person listed on the billed account or, for minor children, their listed parents/guardians as long as the child is present. In the case of extenuating circumstances, supervisors may choose to waive certain fees or fines at their discretion; these waivers will be applied in a fair and equal manner and noted in patron accounts.
Library Board Meetings Policy
Adopted August 2015
Revised January 2022
Next review scheduled for August 2023
The library values openness and encourages feedback from the public it serves. This policy outlines the library board’s responsibilities in operating transparently and provides procedures for community members wishing to address the library board.
Library Board and Meeting Information
The library is governed by a Public Library Board of Trustees consisting of seven members. These members serve a single five year term with an optional additional term. Four of these members are appointed by the Craighead County Judge and ratified and confirmed by the quorum court, and three are appointed by the Mayor of Jonesboro and ratified and confirmed by the city council. The board elects a President, Vice President, and Treasurer from among its members every two years.
The board holds regularly scheduled meetings, usually on the second Monday of the month, approximately eight times a year. If a quorum of at least four board members is not present, the meeting will be adjourned and any agenda items postposed to the next meeting. Board meetings allow the board to set library policy and advise the library director. Additional meetings and special sessions may be called by the board Chairperson if necessary.
Pursuant to the Arkansas Freedom of Information Act § 25-19-106, all library board meetings are open to the public. The library will provide the dates, times, and locations of future board meetings to anyone who requests this information. In the event of a special or emergency meeting, a two hour notification of the meeting will be provided to local media outlets.
After being approved, the minutes for every board meeting will be posted to the library’s website.
Library board meetings are guided by an agenda that is set before each meeting. Agenda items can be added by the library director, any library board member, or requested by the public. The agenda is sent out to the board 7 days in advance.
Community members who wish to address the board should submit an agenda item request in writing to the board chair and library director at least 12 days before the board meets. This request should be detailed enough to allow the board chair and director to understand the issue the individual wishes to discuss.
If the board chair and library director accept the agenda item request, the individual will be notified in a timely manner. The board chair and director may also choose to refer the request back to the individual for clarification or reject the request if the issue is determined to be inappropriate for board discussion. If the request is denied, the community member may appeal to the library board for their reconsideration at the next board meeting. If the item is placed on the agenda and the individual wishes to address the board, they will be limited to five minutes to present their concerns.
Community members who wish to address the board during a meeting but did not submit an agenda item request in writing to the library director at least 12 days before the board meeting may do so during the public comment section of the agenda. Comments must be limited to items pertaining to that month’s agenda. The board will determine at the meeting specifications regarding how many people may speak, who is able to speak, and for what length of time.
Library Card Eligibility and Cardholder ResponsibilitiesAdopted August 2015
Revised February 2018
Next review scheduled for February 2020
This policy outlines the process for applying for a library card, states who may get a card, and lists the eligibility guidelines for the different available card types.
Library Card Guidelines
Applying for a Card
Those age 18 and older wishing to sign up for a library card at the library or at a library event in the community must present either 1) a photo ID that includes a current address, or 2) a photo ID with an incorrect or no listed address and an alternate confirmation of address.
- Accepted photo ID is any original, current ID issued by a city, state, or federal government agency or a school (for example, a driver’s license, passport, or school ID card).
- Accepted confirmation of address is any documentation that lists both name and address (for example, printed checks, mail with a current postmark, utility bill, or lease agreement).
The library will issue a plastic wallet-sized card and a plastic keychain card and will set a PIN that allows the cardholder to access online services. The library will take pictures of Teen cardholders (ages 13-17) and Adult cardholders (18+) to attach to their accounts. Parents or guardians wishing to obtain a library card for a child under 18 must either sign the child up at the library or fill out a library card sign-up form under special circumstances. The parent must have a photo ID and a local address. The listed parent or guardian is responsible for their child’s material selection and usage.
- Present their own library card in order to check out materials.
- Be responsible for library items checked out on their own card and the cards of any minors for whom they are the parent or legal guardian.
- Update the card on an annual basis.
- Report changes in contact information promptly.
- Notify the library in the event of a lost or stolen card.
- Abide by the library’s Lending Policy, which governs checkout limits for various material types, fees and fines, and renewals.
- Acknowledge that library staff may revoke card privileges at their discretion for 1) any violations of library policy and rules and 2) accrual of $4 or more in late fines or replacement fees.
In the event of a lost, stolen, or damaged card, cardholders will be charged a $2 replacement fee for a replacement card. The new library card will have a new account number.
All records regarding patron information are protected by the Arkansas Confidentiality Law, Arkansas Statute 13-2-701. A detailed explanation of cardholder rights and library responsibilities regarding privacy can be found in the Patron Confidentiality Policy.
Card Types and Eligibility
The library issues several different types of cards based on different eligibility guidelines. All cardholders are subject to the library’s rules, restrictions, and charges outlined in the Lending Policy. Card types include:
Individuals living in Craighead or Poinsett counties, with the exception of those living inside the city limits of Trumann, are eligible for a resident library card. Any person who is not a resident but owns property or operates a business in Craighead or Poinsett Counties (with the exception of Trumann) can present a current tax statement or city franchise license in order to obtain a library card. Resident cards are issued in the following categories: child (ages 0-12), teen (ages 13-17), and adult (age 18+).
Adults residing in certain Arkansas counties other than Craighead or Poinsett may be issued a Gateway Card. Qualifying counties include: Clay, Cleburne, Crittenden, Cross, Fulton, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Randolph, Sharp, St. Francis, Stone, and Woodruff. Individuals living inside the city limits of Trumann, AR may also receive a Gateway card. Only one adult (18+) per family unit may be issued a Gateway card.
Daycare centers, schools, and other organizations operating in Craighead or Poinsett counties may apply for library cards in the name of the organization. To sign up, the director or owner of the organization must present photo ID and fill out a group card registration form that lists one or more individuals who agree to be responsible for the cardholder agreement terms on behalf of the organization.
A-State Student Cards
Any person age 18 or older attending the main campus of Arkansas State University or one of its satellite campuses in Craighead or Poinsett county who does not have a permanent address in the library’s service area is eligible for an A-State student card. To apply for a student card, individuals must present their official student ID and a photo ID with their permanent mailing address.
Library cards may be issued to any other adult wishing to pay a $25 annual fee for the card. Those who register for non-resident cards must follow the same requirements for presenting ID listed in the “Applying for a Card” section.
Material Reconsideration Policy
Adopted September 2015
Revised September 2019
Revised May 2022
One role of the public library is to safeguard the First Amendment rights of every individual. This policy
states the principles of intellectual freedom the library follows and outlines the process for submitting
material challenges to the library.
Because intellectual freedom is a foundational principle of American democracy, the public library
carries a large range of materials for public use which represent diverse perspectives on different issues.
Some materials may be considered offensive or controversial by some. While the library does not
necessarily endorse or promote the viewpoints portrayed by any material in its collection, it also
believes that an individual’s choice to read, listen to, or view any material is a private matter.
The library will select materials based on the Collection Development Policy and does not restrict any
patron from accessing any portion of the collection. Individuals should choose or reject items for
themselves and their minor child(ren) based on their own values and needs. Parents/guardians are
responsible for their children’s material selections.
The library’s collection and its patrons are protected by the First Amendment of the United States
Constitution and the Arkansas State Constitution. The library strives to incorporate the principles of the
American Library Association’s Library Bill of Rights, Freedom to Read, and Freedom to View statements
into its policies and practices.
Challenging Library Materials
Any community member who feels that an item in the library’s collection is inappropriate for public use
may complete a Material Reconsideration Form in order to prompt library review. This form will be
provided along with a copy of the American Library Association’s Bill of Rights and the library’s mission
statement. The process for reconsideration is:
- 1. Individual fills out Material Reconsideration Form, which is available online and at all library
- service desks; challenges may only be made for specific titles, not subjects, topics, genres, or
- other broad areas of the collection.
- 2. Library director reviews the form and selects a committee of staff members who will read/view
- the item in question and any associated reviews and literary criticism of the work.
- 3. Committee makes recommendations to the director, who will then make a decision about what
- actions, if any, to take and will notify the individual about the outcome.
- 4. Any individual who is not satisfied with the resolution may appeal in writing within fourteen (14)
- days of receipt of the committee’s decision to the library director, who will present the
- complaint to the library board at the next scheduled board meeting. The board will decide either
- to deny an appeal based on the reconsideration committee’s recommendation, or request a
- copy of the book for each member to read and vote on a decision at the next scheduled board
- meeting. The library director will notify the person who made the appeal.
- 5. The library board’s decision on the matter is final.
CCJPL Material Reconsideration Form
All library patrons have the right to request that the library reconsider works in the collection. If you wish to challenge an item, please fill out this form completely and return it to the library. Reconsiderations will not be given to material that the person and/or organization below has not read/listened to in its entirety.
How would you prefer to be contacted? □Phone □Email
Who do you represent? □Myself □An organization or group
If applicable, name the group represented_____________________________________
What is the format of the item?
□Other (please specify) ____________________________________________________
What brought this item to your attention? ____________________________________________________________________________________________________________________________________________________________
Have you read, listened to, or viewed the work in its entirety? □Yes □No
If not, you do not need to complete this form. Please return the form to the library’s Circulation Desk employee.
What specific things about this work do you find objectionable? Please cite pages, passages, or scenes and provide reasons why you believe they make this item inappropriate for the library.
Do you have suggestions about any materials that might provide additional information or alternative viewpoints on the topic covered in this work?
For which age group do you feel this material is appropriate? ____________________________
Have you read the library’s Collection Development Policy? □Yes □No
Do you believe the inclusion of this item in the library violates this policy in some way? How?
What kind of action would you like to see the library take regarding this item?
American Library Association Library Bill of Rights
The American Library Association affirms that all libraries are forums for information and ideas, and that the following basic policies should guide their services.
- Books and other library resources should be provided for the interest, information, and enlightenment of all people of the community the library serves. Materials should not be excluded because of the origin, background, or views of those contributing to their creation.
- Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval.
- Libraries should challenge censorship in the fulfillment of their responsibility to provide information and enlightenment.
- Libraries should cooperate with all persons and groups concerned with resisting abridgment of free expression and free access to ideas.
- A person’s right to use a library should not be denied or abridged because of origin, age, background, or views.
- Libraries which make exhibit spaces and meeting rooms available to the public they serve should make such facilities available on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use.
Adopted June 19, 1939, by the ALA Council; amended October 14, 1944; June 18, 1948; February 2, 1961; June 27, 1967; January 23, 1980; inclusion of “age” reaffirmed January 23, 1996.
Craighead County Jonesboro Public Library Mission Statement
Our mission is to meet ever-changing information needs of our community through a variety of media, providing lifelong learning opportunities. Your window to the world.
The library’s Collection Development Policy may be found here: https://bit.ly/2YN7a1N
Meeting Room Policy
Adopted February 2000
Revised April 2018
Next review scheduled for April 2020
The library exists primarily to provide services to the community; one way it achieves this purpose is to make rooms available for public meetings. This policy outlines the rules governing the use of these library meeting rooms by outside groups.
- The library makes rooms available free of charge for public meetings and gatherings; rooms cannot be used for purely social events (including, but not limited to, weddings, family reunions, and birthday parties).
- Library meeting rooms may not be used for fundraising or for the sale of goods or merchandise. Exceptions may be made for library-sponsored groups, programs, or events.
- Groups using the meeting rooms may not charge any fees to participants unless they have permission from the Library Director.
- The library reserves the right to have a staff member at any scheduled event.
- The library has precedence over any other organization for use of meeting rooms. In the case that an outside event must be cancelled for this reason, the library will make a good faith effort to offer an alternate time or location to the group or individual.
- Meeting rooms are available for reservations year-round; availability may be limited, however, during specific times of high-volume library programs, particularly around the winter holidays and summer reading events.
- The library retains the right to set rules and procedures governing the meeting rooms, including maintaining a schedule, establishing booking deadlines, limiting meeting frequency, and instituting guidelines about room use. Those wishing to use a meeting room must abide by these procedures, which will be made available on request.
- The library must be notified as soon as possible when a scheduled group needs to cancel a room reservation. Multiple cancellations or failure to notify the library of cancelled meetings will result in the loss of room privileges.
- Those who have booked meeting rooms must comply with the library’s usage policies and guidelines. The library reserves the right to deny future reservations to any person or group who egregiously or repeatedly fails to follow these rules.
- The public library grounds and facility are public property; under state law, no alcoholic beverages can be served or consumed in meeting rooms. In addition, all inside areas are tobacco free.
- While the library does provide some furniture and equipment for meeting rooms, groups are responsible for both setting up and breaking down the room. This includes arranging chairs and tables, using equipment, returning items to their appropriate storage places, and throwing away all trash.
- If any damages to the rooms, equipment, or furniture are caused during a meeting, the library will hold the group responsible and liable for the necessary repairs.
- While using a meeting room, groups and individuals agree to:
- Comply with all federal, state, and local laws
- Abide by the library’s Code of Conduct
- Ensure their activity and noise levels do not disturb regular library operations
- An organization denied the use of the meeting facilities may appeal to the library director for reconsideration by submitting a written request for reinstatement.
- Any group or individual who uses the public meeting rooms acknowledges that the library and its employees cannot be held liable for any personal injury or property damage resulting from their use of library facilities.
Location: the Round Room is located on the east side of the building. It has an after-hours entrance and parking located along Madison Street.
Hours: the Round Room is available for booking outside of library hours.
Occupancy: the Round Room has a maximum occupancy of 125 people, assuming there are no tables set up in the room.
Amenities: the Round Room has tables, chairs, a projector and sound system, and small kitchen available. Those using the room are responsible for setting up, using, and putting away all items. Those using the room after hours will have access to the restrooms located near the Children’s Library.
Food: groups may serve food in the Round Room provided they clean up afterwards and agree to be responsible for any additional cleaning necessitated by spills or other damages. Groups must provide their own supplies and should not use library utensils, paper products, dishes, cookware, or food.
Civic League Room
Location: the Civic League Room is located inside the library near the stacks.
Hours: the Civic League Room must be used during regular library hours.
Occupancy: groups of up to 15 people may use the Civic League Room.
Amenities: the Civic League Room has a large conference table and chairs, a conference phone, and a large wall-mounted television that can be connected to a computer.
Food: groups must have prior library approval to serve food in the Civic League Room.
Shakespeare Room (Glass Meeting Room)
Location: the Shakespeare room is located at the end of the glass study rooms.
Hours: the Shakespeare Room must be used during regular library hours.
Occupancy: groups of up to 15 people may use the Shakespeare Room.
Amenities: the Shakespeare Room has four modular tables and 12 chairs.
Food: groups must have prior library approval to serve food in the Shakespeare Room.
Location: the Training Lab is located on the south side of the library by the genealogy area.
Hours: the Training Lab must be used during regular library hours.
Occupancy: groups of up to 10 people may use the Training Lab.
Amenities: the Training Lab is a flexible space that can be used as either a computer lab or a general meeting space. It has 8 workstation computers, a meeting table, chairs, and a training computer connected to a large wall-mounted television.
Food: groups must have prior library approval to serve food in the Training Lab.
Fair Use and Endorsement
The library will make every effort to offer meeting room space to any group, no matter its beliefs or affiliations, in a fair manner. As long as groups abide by the above rules, the library will not discriminate against any group when granting room reservation requests.
Permission to use a public meeting room does not mean that the library endorses the beliefs, positions, or actions, of any group using its facilities. Groups may not state or imply that the library supports them in any publicity for an event held in the public meeting rooms that is not offered by or in partnership with the library. Flyers and advertisements for any such event should name the library only when designating the meeting location.
COVID-19 Pandemic Policy
Adopted October 2021
Temporary usage, to be reviewed every other month
As the Public Library sees patrons of all ages and health levels in a variety of settings and potentially for extended periods of time, it is imperative that all staff and visitors work together to protect the health and well-being of others. The library board reserves the right to make changes to the procedures outlined here based on the advice of the Arkansas Department of Health. This policy or portions of it may be made void by decisions from the Arkansas State Governor or legislature. This policy will be in place until 60% of the service area’s vaccine eligible population is fully vaccinated (to attain herd immunity) and the average test positivity rates for the service area is below 5% (indicating that the risk of contracting the virus is lower).
The Library will require that all staff and patrons wear a suitable face covering at all times while inside of our buildings. All visitors age three and up must wear a mask regardless of vaccination status. Those who are unable to wear a face mask will be provided with a reasonable accommodation for library services and may use one of the library’s service alternatives, including curbside service and digital resources. If patrons do not have a suitable face covering, staff will provide a disposable mask for use while in the building. Patrons who are not able to wear their masks correctly may be asked to leave. A suitable face mask must follow the guidelines below:
- Fit snugly but comfortably against the side of the face without gaps
- Completely cover the nose and mouth
- Be secured with ties or ear loops
- Includes two or more layers of breathable fabric
- Face shields, single layer items, and masks with holes, vents, or unfiltered exhalation valves are not permitted
The library will provide personal protective equipment (PPE) for all staff, including masks and gloves when applicable. Cleaning products, hand sanitizer, and soap will be available at all branches. Wipes will be made available to staff and patrons to disinfect computers, laptops, workstations, tables, DVDs, desks, and self-service kiosks. The library’s book disinfector will also be used during this time. The library will make use of floor decals and signs to guide procedures, changes to hours, updates on available services, and guidance on social distancing.
Desks, tables, and other workstations will be situated appropriately for social distancing. The library’s HVAC system will be configured to promote maximum fresh air circulation, in accordance with each system’s unique setup.
Patron Confidentiality Policy
Adopted September 2015
Revised September 2019
Next review scheduled for September 2023
As a public institution dedicated to the established principles of intellectual freedom, the library has a responsibility to protect the private data of its patrons and allow them to access library resources and materials in a secure manner. These library values are enshrined in the Code of Ethics of the American Library Association, governed by Arkansas law, and outlined in this policy.
Patron data includes 1) information listed in individual library accounts and 2) any record of library resources, both print and electronic, that have been requested or used. Patrons will be able to use the library and its resources without interference or scrutiny. In order to safeguard the private information of its patrons, the library will abide by the following principles relating to the creation, use, and retention of patron data:
- The library will only collect information from patrons that is vital to providing core library services.
- The library may collect additional information on an opt-in basis to provide supplementary services and programs of interest to its patrons.
- Library staff members will only access or use patron information in order to provide and manage library services.
- The library does not retain patron data that is unnecessary for providing library services, including, but not limited to:
- Individual checkout records—patrons may opt in to a password-protected service to track their own checkout history, but the library does not store this data.
- Inactive patron records—the library will purge patron accounts from its system that have been inactive for three years.
- Though the library analyzes circulation statistics in order to improve library services, all records are confidential and not available for public use.
- The library is not responsible for misconduct resulting from unreported lost/stolen library cards, unsecured online library account settings, or personal information that patrons transmit to third parties via the internet.
The library considers data contained in patron accounts—including contact information, checkouts, requests, computer access, or any other use of library resources and service—to be private. The library will not share this information with anyone other than the person to whom the account is issued, regardless of age or relationship, except in the following situations allowed by Arkansas Code § 13-2-704:
- Any person with the informed, written consent of the patron.
- Any person who has received automated communications from the library regarding overdue or reserve materials, provided the person can verify the address, telephone number, or email address to which the notice was sent.
- Any agent of the law or court who has provided a properly executed search warrant; the library director reserves the right to consult with the library’s legal counsel to determine the validity of any court order.
Public Notices PolicyAdopted August 2000 Revised September 2019
Next review scheduled for September 2022
The library will provide opportunities for outside groups and individuals to distribute community information. At the same time, the library reserves the right to determine best practices for use of library space in order to maintain normal library routines and preserve the library’s public image. The following policy outlines the rules governing the posting of public notices or distribution of literature.
Though individuals and groups outside the library may wish to post information within the building, the library reserves the right to maintain its shelves, tables, counters, and walls in a manner best fitting its mission. Individuals, organizations, and businesses may post public information in the library according to the following guidelines:
- Single-page flyers and posters may be placed on one of two available bulletin boards (one near the Cherry Street entrance, and one in the Children’s Library).
- Pamphlets, brochures, or magazines may be displayed on the literature rack located by the Oak Avenue entrance.
- Any flyers, poster, pamphlets, brochures, magazines, or other literature left in library areas not outlined above will be discarded.
- Displaying information in these locations does not signal that the library or its board endorses or approves of any content contained in these notices.
- Notices may be posted for 30 days, or until a specific date listed on the notice has passed, whichever comes first.
- Those who post information in the library should make an effort to remove notices if an issue has been resolved (i.e. dog has been found or refrigerator has been sold).
- Notices may not advertise or solicit any products and services that are illegal.
- If no space is available on the bulletin board or literature rack, the individual or group wishing to post any notices should give them to a library staff member rather than attempt to reorganize the area or remove any other notices.
- The library reserves the right to remove printed material from any of the public display areas for any reason.
Adopted February 2022
Next review scheduled for February 2024
The board of the Craighead County Jonesboro Public Library seeks to ensure that the public receives consistent and accurate information about the library. This policy has been developed to ensure uniformity and continuity of messages from the Board of the Craighead County Jonesboro Public Library. It is a tool to facilitate communication with the media, officials, and residents of our service area.
Media includes traditional news sources (print, radio, and television), online (websites) and social media (blogs, Instagram, Facebook, YouTube, Linkedin, Twitter, etc.), and other sites where content is generated by users.
The Chairperson of the Library Board is the elected chair of the board voted on by the Board of Directors.
The Director of the Library is the head librarian hired by the Board of Directors.
The Public Relations Department is the department that supervises and assesses public attitudes and maintains two-way relationships between the library and the public. The department is made up of a Public Relations Manager and staff.
In order to provide the most current and consistent information about the Library Board, all contact between the board and the news media will be carried through the Chairperson of the Library Board, the Director of the Library, an appointed board member, or member of the Public Relations Department. The Chairperson of the Library Board is the official spokesperson of the Library Board. Individual board members may not speak to the public or media on behalf of the Library Board unless authorized by the Chairperson of the Library Board. To directly contact the Library Chairperson, email firstname.lastname@example.org with Subject Line: Media.
All other inquiries from the media about library policies, procedures, or issues should be referred to the Public Relations Department or the Library Director. To directly contact the Public Relations Department, email email@example.com.
The Library Director and Public Relations Department will notify the board of their contact with news media sources.
Library Board members are free to express their personal opinions to the media regarding matters of public concern, including the Library, however, except when it involves confidential information about Library Board members, patrons, or employees. Library Board members who express their personal views to the media must not do so as a representative of the Library and must make that very clear they are not speaking on behalf of the Library. Library Board members must be mindful when speaking to the media/public about personal opinions as they are always seen as members of the Library Board even if they establish that comments are their personal opinion. If a Library Board member has any contact with the media concerning the Library, they must immediately report that contact to the Chairman of the Board and the Library Director.